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Breakdown Claims Handler

£18,100 + Benefits

Breakdown Claims Handler

Our award-winning client is looking to recruit a Sales Support Administrator to join their successful growing team on a full time, permanent basis!

  • Full Time
  • Harrogate
  • This position has been filled

Description

Our AWARD winning client is currently looking to recruit a Breakdown Claims Handler to their team due to expansion within the company!

IMMEDIATE starts available!

This is a FANTASTIC opportunity for someone looking to start their office career. Our client offers a fantastic working environment, a competitive benefits package and the opportunity to progress.

Working as part of a well established team and reporting into the Team Leader your main duties will include:

·       Answer inbound calls from customers and providing them with an excellent service

·       To empathise with customers following a breakdown, motor accident or pet injury/illness and to also provide reassurance and assistance.

·       Continuous performance monitoring, recruiting, negotiation and management of and with existing and potential agents

·       To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.

·       To effectively explain policy limitations to policyholders, whilst providing excellent customer care

·       Handle any complaints within regulatory guidelines

·       Any ad hoc administration duties

Variety of shift available – contact for further details!

Our client is looking for someone with previous customer service experience either within an office, retail or hospitality environment. You must have a confident telephone manner and be comfortable liaising with internal and external parties.

Interested? Email your CV to emma@emrecruiting.co.uk TODAY!

The hours are based on various shift patterns between the hours of 6am and 10pm, and they include weekend work and bank holidays.